Although passengers realize that airline companies fly to the locations they require to travel to, whether it be for organization, satisfaction, or relational reasons, they may not recognize that some are served by cargo-only flights; code-share solutions, in which another service provider runs the airplane; or charter setups, which enable airlines to expand their reach to cities only supportable by group or travel bureau reservations, particularly throughout seasonal-demand durations.
Performing in the abilities of movie director and also instructor, the writer experienced one such charter trip operation-that of Austrian Airline companies in Cancun, Mexico-at the start of its Wintertime 2006-2007 routine. Observed was the season’s inaugural trip.
1. Mexican Civil Aeronautics Rules
Austrian Airline companies was handled by Passenger Taking care of Services/Maca in Cancun. According to Mexican Civil Aviation Laws, all ground managing companies were called for to follow three laws.
They first required to send a letter from the taken care of provider, confirming that the ground company concerned was appropriately noble air charter learnt the locations of Trip Plan Sychronisation, Weight as well as Equilibrium, Ramp Procedures, Refueling Treatments, and also Passenger Solution. The letter additionally required to suggest the names of the team really trained in these areas.
They secondly required to possess copies of the applicable, aircraft-specific operations manual( s). In the case of the Cancun flight, it was the one worrying the Boeing 767.
Finally, they needed to submit a manual check-in plan, with the required seat charts, boarding passes, as well as various other products.
2. Ground Operations Training
In order to satisfy the training need, the author evaluated the Cancun Station Procedure Plan, inclusive of the traveler check-in and also Central Lots Control (CLC) procedures, with the managing firm’s Task Manager soon after his arrival in Mexico, as well as held 2 training classes with its personnel the complying with day.
The very first, the 2.5-hour Austrian Airlines Load Sheet Familiarization Training, consisted of a review of the Central Load Control (CLC) procedures, tons plans, the development of an inbound tons strategy based upon the day’s real container/pallet circulation message (CPM), as well as the cumulative conclusion of a hands-on load sheet instance, copies of which were placed on file at the Cancun terminal.
During the 2nd session, held after the trip departed, the writer again reviewed the CLC treatments with the three staff members who had been not able to go to the morning class.
3. Passenger Check-In
Guest check-in and also boarding happened in Terminal 1. A little traveler service office, located behind the Mexicana de Aviacion check-in counters, was found in the Vuelos Nacionales (Residential Trips) area of Incurable 2, while the Procedures office was situated behind the protection checkpoint as well as on the ramp side of Incurable 2. A free, occasionally run guest shuttle attached the two buildings from assigned incurable frontage separation points. Terminal 3, planned for worldwide flights, was scheduled for March 2007 conclusion during that time.
The Guest Taking Care Of Services/Maca Obligation Manager of Austrian Airlines’ Cancun flight operations, a qualified Aircraft Dispatcher, had actually amassed 15 years in the airline/aviation sector and took excellent satisfaction in sticking to regulations.
Guest check-in was located in the lately resumed, however scaled down, hurricane-damaged Terminal 1, which was then only inhabited by charter providers, such as Miami Air, First Choice, Air Transat, and Corsairfly.
Traveler check-in itself started 3 hrs prior to the scheduled 1640 departure time of the flight at counters that lay only a few yards from the incurable entrance. All passengers, according to Mexican safety laws, were required to have their luggage manually checked prior to actual check-in.
5 check-in placements were used: one for Amadeus (service) Course and 4 for the economic situation cabin. The Guest Solution Manager and business class check-in representative spoke Spanish, English, and also German, and also seat selection, supplied by the MaestroDCS system, in addition to any type of authorized upgradings, were collaborated with the Tui trip agent, whose company chartered the trip.
Check-in itself was achieved with the MaestroDCS system. During the process, a passenger requested a wheelchair as well as it was immediately equipped.